Privacy Policy

Last updated: May 2026

1. Introduction

This Privacy Policy explains how efe Consultants Pte Ltd (“we”, “us”, or “our”) collects, uses, and handles personal data in the course of providing forensic engineering and investigation services.

We are committed to handling personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and, where applicable, the European Union General Data Protection Regulation (GDPR).

2. Personal Data We Collect

In the course of our investigations, we may collect personal data relating to individuals involved in or connected with an incident.  This may include:

• Names, contact details, and addresses  
• Employment and work-related information  
• Statements or accounts from witnesses  
• Photographs, recordings, and site observations  

We collect only data that is necessary for the purposes of our professional engagement.

3. How We Collect Personal Data

Personal data is collected through:

• Site attendance and inspections  
• Interviews and discussions with relevant individuals  
• Information provided by insurers, loss adjusters, or legal representatives  
• Review of documents and publicly available sources  

4. Purpose of Processing

We process personal data for the following purposes:

• Investigating the cause and circumstances of incidents  
• Preparing forensic and technical reports  
• Supporting insurance claims assessment and recovery actions  
• Assisting in legal proceedings, including litigation and arbitration  

Where applicable, processing is carried out on the basis of legitimate interests, contractual necessity, or legal obligations.

5. Disclosure of Personal Data

Personal data may be disclosed to:

• Our instructing clients (e.g. insurers)  
• Loss adjusters and professional advisors  
• Legal representatives involved in the matter  
• Courts, tribunals, or regulatory authorities where required  

We do not sell personal data to third parties.

6. International Transfers

Given the international nature of our work, personal data may be transferred to and processed in jurisdictions outside Singapore.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect the data.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes of the investigation, legal proceedings, and compliance with legal or professional obligations.

8. Data Security

We implement reasonable administrative, physical, and technical measures to safeguard personal data.  This includes secure storage of documents and protection of electronic data using controlled access systems.

9. Your Rights

Subject to applicable laws, individuals may have the right to:

• Request access to their personal data  
• Request correction of inaccurate data  
• Object to or restrict processing in certain circumstances  

Please note that such requests may be limited where the data is required for legal proceedings, insurance claims handling, or compliance with legal obligations.

10. Contact

For any enquiries or requests relating to personal data, please contact:

edwin.low@efeconsultants.com

Please note that restricting or withdrawing consent for the use of personal data may affect the handling of insurance claims or related proceedings.

隱私權保護政策

最後更新日期：2026年5月

一、前言

本隱私權政策說明 efe Consultants Pte Ltd（以下簡稱「本公司」）在提供工程鑑識及事故調查服務過程中，如何蒐集、使用及處理個人資料。

本公司致力於遵守相關資料保護法規，包括新加坡《個人資料保護法》（PDPA），以及在適用情況下之歐盟《一般資料保護規則》（GDPR）。

二、我們蒐集的個人資料

在調查過程中，我們可能蒐集與事故相關之個人資料，包括：

• 姓名、聯絡方式及地址  
• 工作及就業相關資料  
• 證人陳述或相關說明  
• 現場照片、記錄及觀察資料  

我們僅蒐集執行專業委託所必要之資料。

三、個人資料的蒐集方式

個人資料可能透過以下方式取得：

• 現場勘查與檢驗  
• 訪談及溝通  
• 保險公司、公證人或法律顧問提供  
• 文件審查及公開資料來源  

四、資料使用目的

個人資料將用於：

• 調查事故原因及經過  
• 編製工程鑑識報告  
• 協助保險理賠評估及追償  
• 支援訴訟或仲裁程序  

在適用情況下，資料處理係基於合法利益、契約需要或法律義務。

五、資料揭露

個人資料可能提供予：

• 委託人（如保險公司）  
• 公證人及專業顧問  
• 法律代表  
• 法院或相關監管機構  

本公司不會將個人資料出售予第三方。

六、跨境資料傳輸

由於本公司業務具國際性，個人資料可能被傳輸至新加坡以外之地區。

在此情況下，我們將採取合理措施，確保資料受到適當保護。

七、資料保存期限

個人資料僅於達成調查目的、法律程序及法規要求所需期間內保存。

八、資料安全

本公司採取合理的行政、實體及技術措施，以保障個人資料安全，包括文件妥善保存及電子資料之存取控制。

九、您的權利

在適用法律範圍內，您可能享有以下權利：

• 查閱個人資料  
• 更正不正確資料  
• 在特定情況下反對或限制資料處理  

惟如涉及法律程序、保險理賠或法規要求，上述權利可能受到限制。

十、聯絡方式

如有任何關於個人資料之查詢或申請，請聯絡：

edwin.low@efeconsultants.com

請注意，如限制或撤回個人資料之使用，可能影響保險理賠或相關程序之處理。