Privacy Policy

Data Privacy

Here we describe how we collect and handle the personal information we collected from you (or the insured) during the course of our engagement.

The personal information we collect

In the course of our involvement, it is necessary for us to collect background information of the incident so as to determine its cause. As such, we will require information from (the insured’s) witnesses who were involved or have knowledge of the incident. The personal information we seek invariably include names, addresses, contact details and work history. Objecting us to processing this data may lead to you (the insured) being in breach of the terms and conditions of your insurance policy. We also sketch and photograph any physical evidence of the scene of the incident. 

How we collect personal information

We collect personal information mainly from the insured and their workers, through conversation, note taking and conducting interviews. We may also be provided with some background information by the insurers or their loss adjusters prior to our meeting with the insured. In addition, we may seek further information from the Internet resources.

What we use the personal information for

Following our attendance at the site or inspection, we will be required to prepare a report of our findings for our principals (the insurers), which will include the circumstances that lead to the incident.  Such findings may be used to determine insurance coverage and any potential recovery from third parties. In addition, the personal information may be used in future legal proceedings or arbitrations.

How we keep the personal information secure

Documents including notes are kept safely. Digital information in computers and cloud storage is password protected.

Sharing personal information

Personal information collected may be shared with our principals, their loss adjusters who handle your insurance claims and legal representatives who have been appointed to assist in the claims. The personal information remains confidential and we will not sell it to advertisers or any third parties.

Using the personal information to make automated decisions

We do not use personal information for any form of automated decision making.

Your rights

In certain circumstances, you may have the right to withdraw your personal information about you if this has led to unwarranted and substantial damage or distress. Please note that such objection can only be directed to processing one’s own personal data and that the reasons for the objection must be justified. Therefore, to respond to such requests we may need to seek advice from our principals, their legal advisors, and our own legal advisors. You can exercise your right by contacting us at edwin.low@efeconsultants.com

By exercising this right, it may lead to you being in breach of the terms and conditions of your insurance policy. You cannot exercise this right if you have earlier agreed to the processing. 

隱私權保護政策

以下是幫助您了解我們如何蒐集、使用及保護自您所取得的個人資訊，我們亦將說明我們如何揭露、傳輸您的個人資訊及其對象。

我們所蒐集的資訊

在調查過程中，我們有必要收集事件背景，以確定事故的原因。因此，我們從（您）證人敘述中了解事件狀況。我們尋求的個人資訊可能包括姓名、地址、電子郵件地址、聯繫方式和工作經歷。我們還必須草繪現場并拍攝證據。

我們如何蒐集個人的資訊

主要通過對話，筆記和進行訪談方式來蒐集被保險人的個人資訊。您的保險公司也可能提供我們類似的資訊。我們也可能進一步從互聯網資源中尋求。

我們所蒐集的資訊用途

勘察現場后，我們會準備一份調查報告給委託我們的保險公司，報告內容包括事故發生的狀況。调查過程中也會考慮第三方潛在的責任與賠償機會。此外，蒐集的個人資訊可能在未來法庭訴訟和仲裁程序中使用。

我們如何保護您的個人資訊

數碼資訊加密。我們會保護您所提供的個人資訊、僅限於從事工作之必要人員方可存取您的個人資訊。

如何分享個人咨詢

我們所蒐集的個人的資訊可能會與處理您索賠的公證人員，保險公司以及被指定協助索賠的法律代表共享。個人咨詢保密，不與其他第三方溝通。

使用個人咨詢做出自動決策

我們不會使用個人咨詢進行自動決策。

您的隱私權選擇

如果您不希望我們以任何方式取得或使用您的個人咨詢，則請勿提供咨詢給我們。如果已經提供的個人的資訊導致您某種損害，並且希望取消您本身的個人資訊，在合理的情況下，

我們需要請示您的保險公司、他們的法律顧問和我們自己的法律顧問尋求建議。請寄送電子郵件至edwin.low@efeconsultants.com

Updated on 8 October 2018